IT Support Specialist: International Helpdesk & Growth

Romeu Group; Mexico; Hybrid; PHP 636,000 - 848,000; Full time

Benefits offered by this job

Positive work environment

Professional development

Work-life balance

Competitive salary

Health insurance perks

Wellbeing programs

Culture of innovation

Diversity & inclusion

Be Green CSR

Job summary

Romeu Group is seeking an IT Support Specialist in Mexico to bolster internal technical assistance across telephony, email, and Teams. You will manage incidents in Jira, ensure timely resolution, and help optimize corporate tools and procedures.

The role requires a technical IT background, at least two years in customer support, and strong English and/or French. You will also develop training materials and deliver sessions to internal users, contributing to a collaborative, growth-focused

Qualifications

• Technical IT education or certification.
• At least 2 years in customer support or helpdesk.
• Strong English and/or French language skills.
• Experience with Jira or ServiceDesk ticketing systems.
• Customer-oriented with problem solving and teamwork.

Responsibilities

• Provide internal technical support via phone, email, and Teams.
• Track, escalate, and resolve incidents in the support portal (Jira).
• Identify client needs and propose improvements to tools and procedures.
• Prepare technical documentation and develop training resources.
• Deliver training sessions to internal clients based on needs.

Skills

IT support

Customer service

Ticketing systems (Jira)

English proficiency

French proficiency

Problem solving

Teamwork

Education

Technical IT training

Tools

Jira

Service Desk

Job description

Romeu Group is seeking an IT Support Specialist in Mexico to bolster internal technical assistance across telephony, email, and Teams. You will manage incidents in Jira, ensure timely resolution, and help optimize corporate tools and procedures.

The role requires a technical IT background, at least two years in customer support, and strong English and/or French. You will also develop training materials and deliver sessions to internal users, contributing to a collaborative, growth-focused