Senior SaaS Support Specialist (Remote)

SupportNinja; Philippines; Hybrid; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program

Paid time off

Skills training opportunities

Job summary

SupportNinja is looking for a Technical Support Representative III to provide exceptional customer support. This remote position requires 3+ years of experience and strong problem-solving abilities. You will troubleshoot issues across mobile and web platforms, assisting customers via various support channels.

Your role involves identifying customer trends and streamlining processes. Enjoy competitive compensation, retirement savings, and comprehensive benefits while contributing to a

Qualifications

• 3+ years of experience in technical support or a related customer-facing role.
• Experience supporting web-based and mobile applications.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries through email and support channels.
• Troubleshoot account, billing, subscription, and technical issues.
• Monitor support trends and identify recurring customer pain points.

Skills

Technical support

Problem-solving

Customer-first mindset

Critical thinking

Communication skills

SOP documentation

Trend analysis

Tools

Zendesk

Salesforce

Microsoft Office

Google Workspace

Job description

SupportNinja is looking for a Technical Support Representative III to provide exceptional customer support. This remote position requires 3+ years of experience and strong problem-solving abilities. You will troubleshoot issues across mobile and web platforms, assisting customers via various support channels.

Your role involves identifying customer trends and streamlining processes. Enjoy competitive compensation, retirement savings, and comprehensive benefits while contributing to a