Remote Technical Support Specialist II

SupportNinja; Philippines; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Competitive compensation

Adherence to government-mandated benefi

Retirement Savings Program withCompany

Life Insurance

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and

Employee Referral Program

Job summary

SupportNinja is seeking a Technical Support Representative II for a fully remote role in the Philippines. The position requires troubleshooting hardware, software, and systems while maintaining exceptional customer service levels.

Night shifts may be required, with BYOD equipment and a flexible schedule. You will document issues in the CRM, escalate complex problems, and continuously learn about product updates.

Qualifications

• Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Advanced technical troubleshooting knowledge in hardware, software, and/or systems.

Responsibilities

• Provide advanced technical support to customers with technical issues while delivering excellent service.
• Identify and troubleshoot advanced problems and provide timely solutions.
• Communicate technical solutions to non-technical customers clearly.

Skills

Advanced technical troubleshooting

Strong communication

CRM experience

Critical thinking

Team collaboration

Tools

CRM software

Job description

SupportNinja is seeking a Technical Support Representative II for a fully remote role in the Philippines. The position requires troubleshooting hardware, software, and systems while maintaining exceptional customer service levels.

Night shifts may be required, with BYOD equipment and a flexible schedule. You will document issues in the CRM, escalate complex problems, and continuously learn about product updates.