Remote SaaS Technical Support Specialist — Impact & Insights

SupportNinja; Metro Manila; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO on Day 1

Life Insurance

Retirement matching

PTO + Birthday Leave

Skills training

Job summary

SupportNinja, a remote-first company, seeks a Technical Support Representative to handle customer inquiries across mobile and web apps. You will troubleshoot issues, provide clear guidance, and capture insights to improve products.

A strong customer-first mindset and teamwork are essential for success in this fast-paced role. Ideal candidates have 2+ years in technical support, are adept at navigating multiple platforms, and can contribute to SOPs and internal knowledge bases.

Qualifications

• 2+ years in technical support or customer-facing role.

Responsibilities

• Respond to customer inquiries via email and other channels while meeting SLAs.

Skills

Empathy and communication

Troubleshooting

Problem solving

Analytical thinking

Time management

Tools

Zendesk

Salesforce

Freshdesk

Job description

SupportNinja, a remote-first company, seeks a Technical Support Representative to handle customer inquiries across mobile and web apps. You will troubleshoot issues, provide clear guidance, and capture insights to improve products.

A strong customer-first mindset and teamwork are essential for success in this fast-paced role. Ideal candidates have 2+ years in technical support, are adept at navigating multiple platforms, and can contribute to SOPs and internal knowledge bases.