Remote Tech Support Specialist II — Night Shift

SupportNinja; Philippines; À distance; PHP 300 000 - 500 000; Plein temps

Avantages offerts par ce poste

Full time employees

Competitive compensation

Adherence to government-mandated benef

Retirement Savings Program withCompany

Life Insurance, HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and

Employee Referral Program

Experience infinite fun so you canhave

Résumé du poste

SupportNinja is seeking a Technical Support Representative II to provide advanced technical support to customers, troubleshoot issues, and deliver timely solutions while maintaining excellent service. This remote role is based in the Philippines with ASAP start.

The ideal candidate has at least 2 years in technical support (call center preferred), strong written and verbal communication, and proficiency with computer applications and CRM.

Qualifications

• Minimum of 2 years of experience in technical support or a call center environment.
• Strong written and verbal communication skills.
• Proficient with computer applications and CRM.

Responsabilités

• Provide advanced technical support to customers and troubleshoot issues while delivering excellent customer service.
• Identify and resolve complex technical problems and provide timely solutions.
• Document customer interactions in a CRM system and escalate complex issues when necessary.

Connaissances

Strong communication

Advanced troubleshooting

Customer service

CRM proficiency

Outils

CRM

Description du poste

SupportNinja is seeking a Technical Support Representative II to provide advanced technical support to customers, troubleshoot issues, and deliver timely solutions while maintaining excellent service. This remote role is based in the Philippines with ASAP start.

The ideal candidate has at least 2 years in technical support (call center preferred), strong written and verbal communication, and proficiency with computer applications and CRM.