Remote Technical Support Specialist (Graveyard Shift)

SOVA; Philippines; Remote; PHP 246,000 - 379,000; Full time

Job summary

SOVA is seeking a Technical Support Virtual Assistant to join our remote team. You’ll handle FAQs via voice, chat, and email, perform basic troubleshooting, and document issues in the CRM.

You’ll collaborate with the tech team to improve processes and transfer calls to the appropriate department when needed. The role suits someone with strong communication and problem-solving skills and a reliable home office setup.

Qualifications

• Previous experience in technical support or customer service preferred.
• Strong verbal communication skills.
• Ability to explain technical concepts clearly and concisely.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Provide support for frequently asked questions (FAQ) via voice, chat, and email.
• Perform basic troubleshooting.
• Transfer calls to the appropriate department.
• Document issues and resolutions in the CRM.
• Collaborate with the tech team to improve processes.

Skills

Technical support experience

Verbal communication

Explain technical concepts

Reliable internet

Job description

SOVA is seeking a Technical Support Virtual Assistant to join our remote team. You’ll handle FAQs via voice, chat, and email, perform basic troubleshooting, and document issues in the CRM.

You’ll collaborate with the tech team to improve processes and transfer calls to the appropriate department when needed. The role suits someone with strong communication and problem-solving skills and a reliable home office setup.