Remote Technical Support Specialist (CSR)

OpsArmy Careers; Philippines; On-site; PHP 2,468,000 - 3,455,000; Full time

Job summary

OpsArmy Careers is seeking a Customer Service Representative (Tech) to manage a growing volume of technical support requests remotely during US business hours (EST–PST). You'll be the first line of defense for troubleshooting, resolution, and customer education, ensuring fast, clear, high-quality support.

Collaborating with Success, Engineering, Product, and Operations, you will triage tickets, diagnose API/ERP issues, guide customers, and contribute to knowledge content.

Qualifications

• 1–5 years of experience in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
• Exceptional problem-solving skills—you’re resourceful, detail-oriented, and able to think on your feet.
• Strong technical aptitude, with experience troubleshooting APIs, ERP systems, or payment-related issues.
• Accounting knowledge is a plus.
• Excellent written and verbal communication skills, with the ability to break down complex topics into clear, customer-friendly explanations.

Responsibilities

• Resolve complex support issues via email, Slack, and chat, providing fast, clear, and accurate responses.
• Own ticket triage and prioritization, identifying root causes and escalating issues appropriately.
• Troubleshoot technical issues related to invoicing, payments, integrations, and customer data workflows.
• Identify patterns and recurring issues, providing actionable insights to Product and Engineering.
• Educate and empower customers by proactively guiding them on best practices.
• Collaborate with Customer Success, Engineering, Product, and Contract Operations to ensure high-priority issues are addressed efficiently.
• Contribute to internal documentation, improve processes, and reduce repeated inquiries.
• Take ownership beyond issue resolution by identifying trends, driving improvements, and proactively preventing recurring issues.

Skills

Problem solving

Technical aptitude

APIs troubleshooting

ERP systems

Accounting knowledge

Customer communication

Ticketing systems

SQL / data querying

Startup environment

Time management

Tools

HubSpot

Zendesk

Pylon

Job description

OpsArmy Careers is seeking a Customer Service Representative (Tech) to manage a growing volume of technical support requests remotely during US business hours (EST–PST). You'll be the first line of defense for troubleshooting, resolution, and customer education, ensuring fast, clear, high-quality support.

Collaborating with Success, Engineering, Product, and Operations, you will triage tickets, diagnose API/ERP issues, guide customers, and contribute to knowledge content.