Remote Tech Support Specialist - SaaS API & Integrations

OpsArmy Careers; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Remote work

US business hours (EST–PST)

Job summary

OpsArmy Careers is seeking a Customer Service Representative (Tech) to deliver high-quality technical support for a B2B SaaS product in AI-native accounting and finance. You will investigate multi-step issues, troubleshoot APIs and integrations, and communicate clearly with customers.

The role requires ownership of cases from initial investigation to resolution and working asynchronously within a distributed team. Prior experience in tech support and strong English communication are essential.

Qualifications

• Experience supporting B2B SaaS customers.
• Experience providing technical customer support, troubleshooting, or product support.
• Strong understanding of APIs, SQL, integrations, debugging workflows, and log file analysis.
• Experience troubleshooting third-party integrations, synchronization issues, and data discrepancies.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide technical customer support through Slack, Teams, and Email.
• Investigate and resolve multi-step product and technical issues.
• Troubleshoot APIs, integrations, and data discrepancies.
• Escalate complex issues to internal teams and document resolutions.
• Manage a high-volume support queue and maintain ticket records.

Skills

Tech troubleshooting

APIs

SQL

B2B SaaS support

English communication

Tools

Pylon

Zendesk

Slack

Microsoft Teams

Email

Job description

OpsArmy Careers is seeking a Customer Service Representative (Tech) to deliver high-quality technical support for a B2B SaaS product in AI-native accounting and finance. You will investigate multi-step issues, troubleshoot APIs and integrations, and communicate clearly with customers.

The role requires ownership of cases from initial investigation to resolution and working asynchronously within a distributed team. Prior experience in tech support and strong English communication are essential.