Remote Technical Support Specialist – Callcap & Sonar

MicroSourcing International; Manila; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage on day one with 1+

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work from home

Job summary

MicroSourcing International is hiring a Technical Support Specialist to work from home in the Philippines. You will handle requests on Callcap and Sonar platforms, focusing on call analytics, texting services, and account troubleshooting.

The role requires strong organizational skills, excellent English writing, and familiarity with JavaScript, SQL, APIs, and Excel. You will log cases in Salesforce and manage SLA-driven responses.

Qualifications

• Excellent organizational skills and ability to manage multiple tasks throughout the day.
• Excellent English written communication skills are required.
• Familiarly with JavaScript, SQL, API processes, and Excel a strong plus.
• Experience identifying problems and coming up with suggestions for a solution.

Responsibilities

• The Technical Support Specialist will complete requests on Callcap and Sonar platforms, covering analytics and texting services.
• Monitor and respond to support cases in Salesforce CRM within SLAs.
• Perform CTN provisioning, campaign setup, updates and reactivation.
• Set up new accounts and users, plus 10DLC number registrations and general troubleshooting.

Skills

Excellent organizational skills

Excellent English written

JavaScript

SQL

API processes

Excel

Problem solving

Job description

MicroSourcing International is hiring a Technical Support Specialist to work from home in the Philippines. You will handle requests on Callcap and Sonar platforms, focusing on call analytics, texting services, and account troubleshooting.

The role requires strong organizational skills, excellent English writing, and familiarity with JavaScript, SQL, APIs, and Excel. You will log cases in Salesforce and manage SLA-driven responses.