Remote Technical Customer Success Specialist

MicroSourcing; Manila; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Technical Customer Success Representative for a remote day-shift role in Metro Manila. You will respond to customer inquiries, provide effective solutions, troubleshoot issues, and guide users through the SaaS platform to maximise value.

You will educate customers on features, escalate complex problems, collect feedback for product teams, and document interactions while continuously learning about product updates and best practices to deliver high-quality support.

Qualifications

• Proactively seek ways to enhance product knowledge and skills.
• Demonstrate empathy and patience when working with clients, focusing on business outcomes.
• Collaborate with internal teams to share knowledge and develop strategies that improve customer outcomes.

Responsibilities

• Respond promptly to customer inquiries with effective solutions and troubleshooting.
• Offer ongoing training and guidance on product features, updates, and best practices.
• Identify and escalate more complex issues to senior team members for resolution.
• Gather and communicate customer feedback to support product development.
• Engage in professional development to enhance product understanding and provide deeper insights.
• Maintain detailed records of interactions and share knowledge with the team.
• Stay informed on product updates and industry best practices to improve the experience.

Skills

Empathy

Patience

Collaboration

Customer-focused

Job description

MicroSourcing is seeking a Technical Customer Success Representative for a remote day-shift role in Metro Manila. You will respond to customer inquiries, provide effective solutions, troubleshoot issues, and guide users through the SaaS platform to maximise value.

You will educate customers on features, escalate complex problems, collect feedback for product teams, and document interactions while continuously learning about product updates and best practices to deliver high-quality support.