Remote Tech Detective Engineer I - Service & Support

copeland; Philippines; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Copeland is hiring an Engineer 1 - Technical Service for remote expertise. You will diagnose and solve complex issues remotely, guide clients through installations and configurations, and provide clear, actionable guidance.

This role supports thermostats and energy-management systems with a hybrid setup requiring on-site presence three days a week. Preferred candidates hold an engineering background (Mechanical/Electrical/Electronics) and have at least 6 months of BPO experience, with

Qualifications

• Preferably Mechanical/Electrical/Electronics engineering graduate.
• With at least 6 months of BPO experience.

Responsibilities

• Be the Remote Solution Architect: diagnose and resolve complex technical issues remotely.
• Guide clients through installations, configurations, and maintenance of thermostats and energy systems.
• Translate technical concepts into clear, actionable insights through calls, trainings and documentation.
• Collaborate with Sales, Engineering, and Product Development to shape future offerings.
• Continuously learn and provide feedback to leadership in a remote-first support environment.

Skills

Mechanical/Electrical/Electronics eng

Job description

Copeland is hiring an Engineer 1 - Technical Service for remote expertise. You will diagnose and solve complex issues remotely, guide clients through installations and configurations, and provide clear, actionable guidance.

This role supports thermostats and energy-management systems with a hybrid setup requiring on-site presence three days a week. Preferred candidates hold an engineering background (Mechanical/Electrical/Electronics) and have at least 6 months of BPO experience, with