Engineer 1, Technical Service

Copeland Philippines, Inc; Quezon City; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Hybrid work setup

Night shift schedule

Weekend work schedule

Job summary

Copeland Philippines, Inc. is seeking an Engineer 1 - Technical Service to provide remote expert support for installation, configuration, and maintenance of HVACR control systems. The role emphasizes diagnosing complex issues from a distance and guiding clients with clear, actionable steps.

The ideal candidate has a degree in Mechanical/Electrical/Electronics engineering and at least 6 months of BPO experience, with a hybrid work setup and a fixed night shift. Weekend work may be required.

Qualifications

• Preferably Mechanical/Electrical/Electronics engineering graduate.
• At least 6 months of BPO experience.

Responsibilities

• Diagnose and resolve technical issues remotely via phone and digital tools.
• Guide clients through installations, configurations, and maintenance of thermostats and energy management systems.
• Translate complex tech concepts into clear, actionable guidance during calls and trainings.
• Collaborate with Sales, Engineering, and Product Development to help shape products.
• Continuously expand knowledge and provide feedback in a remote-first support setup.

Skills

Remote troubleshooting

Customer communication

Documentation

Education

Mechanical/Electrical/Electronics engineering degree

Job description

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Unlock Your Inner Tech Detective! Join Us as an Engineer 1 - Technical Service (Remote Expertise Required)

What You'll Do (And Why You'll Love It):

• Be the Remote Solution Architect: Go beyond basic troubleshooting to diagnose and conquer intricate technical issues across our diverse product range, primarily via phone and digital tools. Think on your feet, dig deep, and emerge with answers from a distance!
• Empower Our Clients: Be the expert guiding clients through installations, configurations, and maintenance for their thermostats and energy management systems. Your remote guidance will keep their systems running flawlessly, making you their trusted voice on the line.
• Ignite Understanding: Transform complex technical concepts into clear, actionable insights through engaging phone consultations, virtual training sessions, and intuitive documentation. You'll be the bridge between our cutting-edge tech and our users, wherever they are.
• Drive Innovation: Collaborate powerfully with Sales, Engineering, and Product Development. Your insights gleaned from countless remote interactions will directly shape the future of our products.
• Master Your Craft: Continuously expand your knowledge, stay ahead of industry trends, and feed crucial feedback back to leadership, driving a cycle of endless improvement in a remote-first support environment.

If you're ready to own problems that you can't always see, find solutions others can't, and make a tangible impact on customer success through your exceptional remote expertise.

Preferred Background

• Preferably Mechanical/Electrical/Electronics engineering graduate
• With at least 6 months of BPO experience

Work Conditions

• Hybrid work setup with an on-site requirement three times per week
• Fixed night shift schedule
• With weekend work schedule if needed

Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.