Engineer 1, Technical Service

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 850,000; Full time

Job summary

Copeland seeks an Engineer 1 – Technical Service to deliver remote technical support for thermostats and energy management solutions. The role focuses on diagnosing issues from a distance and guiding clients through configurations and maintenance via phone and digital tools.

This hybrid position requires on-site three times per week, fixed night shifts, and occasional weekend work. You will collaborate with Sales, Engineering and Product Development while expanding your technical knowledge to

Qualifications

• Preferably Mechanical/Electrical/Electronics engineering graduate
• With at least 6 months of BPO experience

Responsibilities

• Be the Remote Solution Architect: diagnose and conquer intricate technical issues across product range primarily via phone and digital tools.
• Empower clients by guiding installations, configurations, and maintenance of thermostats and energy management systems remotely.
• Transform complex technical concepts into clear, actionable insights through phone consultations and documentation.
• Collaborate with Sales, Engineering and Product Development to feed insights for future products.
• Maintain knowledge through continuous learning in a remote-first support environment.

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next‑generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Unlock Your Inner Tech Detective! Join Us as an Engineer 1 – Technical Service (Remote Expertise Required). Are you a natural problem‑solver who thrives on cracking complex technical puzzles, even when you can't physically see the issue? Do you get a thrill from diving deep into a challenge, using your communication and diagnostic skills to find solutions from afar? If so, we want you!

We're searching for an Engineer 1 – Technical Service to join our dynamic team and deliver unparalleled technical support and services for our advanced thermostats and energy management solutions to valued clients. This is primarily an over‑the‑phone role, where you'll become the ultimate remote resource for our innovative products, transforming client challenges into seamless solutions without ever leaving your desk.

What You’ll Do (And Why You’ll Love It)

• Be the Remote Solution Architect: Go beyond basic troubleshooting to diagnose and conquer intricate technical issues across our diverse product range, primarily via phone and digital tools. Think on your feet, dig deep, and emerge with answers from a distance!
• Empower Our Clients: Be the expert guiding clients through installations, configurations, and maintenance for their thermostats and energy management systems. Your remote guidance will keep their systems running flawlessly, making you their trusted voice on the line.
• Ignite Understanding: Transform complex technical concepts into clear, actionable insights through engaging phone consultations, virtual training sessions, and intuitive documentation. You'll be the bridge between our cutting‑edge tech and our users, wherever they are.
• Drive Innovation: Collaborate powerfully with Sales, Engineering and Product Development. Your insights gleaned from countless remote interactions will directly shape the future of our products.
• Master Your Craft: Continuously expand your knowledge, stay ahead of industry trends, and feed crucial feedback back to leadership, driving a cycle of endless improvement in a remote‑first support environment.

If you're ready to own problems that you can't always see, find solutions others can't, and make a tangible impact on customer success through your exceptional remote expertise.

Preferred Background

• Preferably Mechanical/Electrical/Electronics engineering graduate
• With at least 6 months of BPO experience

Work Conditions

• Hybrid work setup with an on‑site requirement three times per week
• Fixed night shift schedule
• With weekend work schedule if needed

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end‑to‑end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.