Global AI SaaS Support Specialist (Remote)

Overseas; Central Visayas; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Paid bi-monthly

Paid time off

Holidays observance

100% remote setup

Job summary

Overseas is seeking a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base.

This fully remote role in the Philippines requires overlapping with the team’s working hours and a proactive, customer-centered communication style to

Qualifications

• 2–3 years of experience in customer support, ideally within SaaS or technical environments.
• Strong written English with a clear, concise, customer-centered communication style.
• Ability to manage multiple tickets or conversations simultaneously without losing accuracy.
• Comfortable using tools such as Plain, Intercom, Zendesk, or similar platforms.
• Tech-curious and able to learn APIs, integrations, or workflow systems quickly.

Responsibilities

• Manage and respond to inbound support requests through email and internal tools.
• Provide clear, empathetic, accurate responses to technical and non-technical users.
• Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios.
• Escalate complex or urgent issues to product and engineering teams.
• Support real-time inquiries inside community spaces such as Discord.

Skills

Written English

Multi-ticket handling

Time management

Education

2-3 years customer support (SaaS/tech)

Tools

Plain

Intercom

Zendesk

Job description

Overseas is seeking a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base.

This fully remote role in the Philippines requires overlapping with the team’s working hours and a proactive, customer-centered communication style to