Remote Subscription Services Support Specialist

Progressive Technology; General Emilio Aguinaldo; Hybrid; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Competitive compensation

Structured onboarding

Skills development

Career progression

Flexible or remote work

Leave entitlements

Job summary

Progressive Technology is seeking a Customer Support Representative – Subscription Services to assist customers with subscription plans, billing, renewals, and account access. You will communicate via email, live chat, phone, and other channels to ensure a smooth customer experience.

Ideal candidates have strong communication, patience, and a problem-solving mindset, with the ability to learn CRM and subscription tools while maintaining accurate customer records.

Qualifications

• High school diploma or equivalent
• Excellent written and verbal English communication
• Customer-first attitude with ability to explain terms
• Ability to learn CRM and subscription tools
• Strong organizational skills and attention to detail

Responsibilities

• Respond promptly and professionally to subscription questions
• Help start/upgrade/downgrade subscriptions and renewals
• Address billing questions and payment issues
• Provide renewal date and plan options information
• Guide cancellations per policy
• Assist with login issues and account access
• Document interactions and update CRM records
• Coordinate with billing, tech support, sales
• Follow refunds, data privacy, and security policies

Skills

Communication skills

Customer focus

Problem solving

Multitasking

Patience & empathy

CRM familiarity

Education

High school diploma or equivalent

Related-field education (advantage)

Tools

CRM software

Ticketing systems

Subscription management tools

Internal knowledge bases

Job description

Progressive Technology is seeking a Customer Support Representative – Subscription Services to assist customers with subscription plans, billing, renewals, and account access. You will communicate via email, live chat, phone, and other channels to ensure a smooth customer experience.

Ideal candidates have strong communication, patience, and a problem-solving mindset, with the ability to learn CRM and subscription tools while maintaining accurate customer records.