Email Support Specialist - Subscriptions & Billing

Reliasourcing; Pasay; On-site; PHP 279,000 - 468,720; Full time

Job summary

Reliasourcing is seeking an Email Representative to deliver professional customer support via email and messaging channels. You will handle inquiries, resolve account concerns, and ensure a positive customer experience through clear, timely, and accurate communication.

The role focuses on managing cases through email and messaging, maintaining documentation, and meeting service level expectations while collaborating with internal teams to resolve complex issues.

Qualifications

• Excellent written and verbal communication skills are required.
• Strong customer service mindset with the ability to manage multiple cases efficiently.
• Experience handling customer support through email, chat, or messaging is preferred.
• Prior experience with subscription-based accounts, billing support, or account management is an advantage.

Responsibilities

• Manage customer cases primarily through email and messaging platforms, providing prompt and effective resolutions.
• Respond to customer inquiries with professionalism, empathy, and attention to detail.
• Handle subscription-related account concerns, including account updates, changes, and issue resolution.
• Maintain accurate case documentation and follow established processes for effective case management.
• Ensure customer concerns are addressed within service level expectations.
• Communicate clearly and professionally while maintaining a high standard of service.

Skills

Communication skills

Customer service

Multitasking

Independent worker

CRM familiarity

Tools

CRM platforms

Job description

Reliasourcing is seeking an Email Representative to deliver professional customer support via email and messaging channels. You will handle inquiries, resolve account concerns, and ensure a positive customer experience through clear, timely, and accurate communication.

The role focuses on managing cases through email and messaging, maintaining documentation, and meeting service level expectations while collaborating with internal teams to resolve complex issues.