Remote Spanish Medical Billing Support Coordinator

The Auctus Group Ltd; Philippines; Remote; PHP 290,000 - 402,000; Full time

Job summary

The Auctus Group Ltd. is seeking a Spanish bilingual Customer Service Coordinator to support patient and client communications in a healthcare billing environment.

The role handles inbound/outbound calls, explains statements and EOBs, processes payments, and collaborates with internal teams to resolve billing concerns. The ideal candidate is fluent in English and Spanish with strong customer service skills and experience with billing systems, EHR/EMR platforms, and communication tools.

Qualifications

• Fluent bilingual in English and Spanish, both verbal and written.
• Strong customer service skills with healthcare context preferred.
• Knowledge of healthcare billing, explanations of benefits, and patient statements.
• Ability to manage multiple tasks accurately in a remote setting.

Responsibilities

• Handle high volume inbound and outbound calls professionally.
• Assist patients with billing questions and explain statements/EOBs.
• Process payments and document interactions accurately in billing systems.
• Follow scripts and client procedures when handling calls and concerns.
• Work across multiple billing systems, EHR/EMR platforms, and softphone tools.
• Identify billing errors or discrepancies and escalate as needed.
• Maintain confidentiality and professionalism in sensitive conversations.

Skills

Bilingual English/Spanish

Customer Service

Healthcare Billing

Multitasking

Tools

RingCentral

EHR/EMR platforms

Microsoft Office

Job description

The Auctus Group Ltd. is seeking a Spanish bilingual Customer Service Coordinator to support patient and client communications in a healthcare billing environment.

The role handles inbound/outbound calls, explains statements and EOBs, processes payments, and collaborates with internal teams to resolve billing concerns. The ideal candidate is fluent in English and Spanish with strong customer service skills and experience with billing systems, EHR/EMR platforms, and communication tools.