Remote SME Collections Officer - Cash Recovery

BruntWork; Metro Manila; Remote; PHP 248,000 - 386,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a Collections Officer – SME Lending (Australian Regulations) for a fully remote role. You will manage overdue business loan portfolios, negotiate repayment plans, and ensure compliance with financial regulations within AEST hours.

The position focuses on proactive recovery, risk assessment, and collaboration with operations to protect capital. You will handle diverse cases from initial contact to settlements, maintain meticulous ledger hygiene, and strive to exceed monthly

Qualifications

• 2–4 years in Collections, Debt Recovery, or Credit Control in B2B/SME contexts.
• Experience with Australian regulatory standards is a plus.
• Strong English communication, both written and verbal.

Responsibilities

• Direct debt recovery and negotiation with overdue borrowers via phone, email, and SMS.
• Manage delinquent ledgers and prioritize high-risk accounts to reduce DSO.
• Document interactions and payment arrangements in CRM/loan systems.
• Assess cash flow and business capacity to pay to design viable repayment plans.
• Investigate disputes with support and underwriting to speed settlements.
• Identify uncooperative debtors or insolvency risk and prepare case files for recovery agencies or counsel.
• Meet or exceed monthly cash collection and arrears reduction targets.
• Provide feedback to management on obstacles and system improvements.

Skills

Debt recovery

Negotiation

CRM software

Regulatory compliance

English fluency

Financial analysis

Stakeholder management

MS Office

Tools

CRM systems

MS Excel

Job description

BruntWork is seeking a Collections Officer – SME Lending (Australian Regulations) for a fully remote role. You will manage overdue business loan portfolios, negotiate repayment plans, and ensure compliance with financial regulations within AEST hours.

The position focuses on proactive recovery, risk assessment, and collaboration with operations to protect capital. You will handle diverse cases from initial contact to settlements, maintain meticulous ledger hygiene, and strive to exceed monthly