Remote Collections & Recoveries Lead

Circular; Philippines; Remote; PHP 5,685,000 - 8,212,000; Full time

Job summary

Circular is seeking a Collections & Recoveries Lead to own the day-to-day execution of its collections and recovery strategies across Australia and Singapore, covering both consumer and business customers. This is a fully remote, hands-on role with significant ownership over the arrears lifecycle and customer outcomes.

You will manage complex matters including hardship, disputes and recoveries, while using frontline insights to improve strategies, communications and processes.

Qualifications

• Strong experience in collections, recoveries or arrears management.
• Knowledge of consumer collections requirements in relevant jurisdictions.
• Excellent written and verbal communication skills.
• Ability to take ownership and determine the right actions across varied customer circumstances.

Responsibilities

• Own the collections portfolio, managing overdue accounts and ensuring timely follow-up.
• Engage with customers via multiple channels to negotiate payment arrangements and solutions.
• Handle complex cases including hardship, disputes, defaults and escalations.
• Progress defaults and recoveries, including reporting and external collections where needed.
• Manage external partners and field activities as required.
• Identify themes and drive improvements to strategies, processes, and automation.
• Maintain accurate records and comply with regulatory requirements.

Skills

Collections management

Recoveries

Arrears management

Customer engagement

Debt collection

Regulatory knowledge

Communication skills

Tools

Collections software

Job description

Circular is seeking a Collections & Recoveries Lead to own the day-to-day execution of its collections and recovery strategies across Australia and Singapore, covering both consumer and business customers. This is a fully remote, hands-on role with significant ownership over the arrears lifecycle and customer outcomes.

You will manage complex matters including hardship, disputes and recoveries, while using frontline insights to improve strategies, communications and processes.