Remote Service Desk Engineer: Azure, VPN & Windows Support

HireBooth; Manila; Hybrid; PHP 2,524,000 - 3,785,000; Full time

Job summary

Arraya Solutions is seeking an experienced IT Help Desk professional to deliver remote support for Windows, macOS, and mobile devices to US-based clients. You will manage incidents, assist with VPN/MFA, and support MS 365 workloads, with a focus on rapid resolution and quality customer service.

The role requires 3–5 years in MSP environments, familiarity with IT Glue, NinjaOne, Autotask, and a willingness to work a shifting schedule while occasionally reporting to Makati/BGC offices as needed.

Qualifications

• 3–5 years in Windows support with Active Directory permissions.
• Experience supporting laptops/desktops and end-user apps.
• Troubleshooting Microsoft Office 365, SharePoint, Exchange.
• Familiar with network topologies, VPN and MFA troubleshooting.
• Strong written and verbal communication; able to update KBs.

Responsibilities

• Handle field and remote support via phone, chat, and email.
• Troubleshoot Windows/macOS/mobile devices; manage incidents.
• Provide device, VPN, and MFA support; assist with MS Azure incidents.
• Provision accounts and administer resources; update ticketing system.
• Maintain IT Glue knowledge base; assist with projects as needed.

Skills

Windows OS experience

AD security permissions

End-user support

Office 365 troubleshooting

SharePoint familiarity

Exchange familiarity

Networking basics

VPN/MFA troubleshooting

Customer service

Knowledge base authoring

Tools

NinjaOne

Autotask

Thread

IT Glue

Office 365 tools

Job description

Arraya Solutions is seeking an experienced IT Help Desk professional to deliver remote support for Windows, macOS, and mobile devices to US-based clients. You will manage incidents, assist with VPN/MFA, and support MS 365 workloads, with a focus on rapid resolution and quality customer service.

The role requires 3–5 years in MSP environments, familiarity with IT Glue, NinjaOne, Autotask, and a willingness to work a shifting schedule while occasionally reporting to Makati/BGC offices as needed.