Remote 1st Line IT Support (Microsoft 365)

Your Outdesk Solutions Corp; Legazpi; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid Leave

13th Month Pay

SSS

Philhealth

Pag‑IBIG

BIR

HMO

Job summary

Your Outdesk Solutions Corp seeks a detail-oriented Service Desk Technician – Level 1 (Microsoft 365 & Desktop) to deliver high-quality remote technical support from our Legazpi City, Albay office. You will handle end-user software/hardware issues, log tickets, manage access, and escalate where needed, ensuring security compliance and timely resolution.

Responsibilities include onboarding/offboarding, 365 administration, and remote support across Windows 11, Outlook, Teams, SharePoint, and

Qualifications

• Proven experience in a Level 1 Service Desk, MSP, or IT Helpdesk.
• Hands-on experience with Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive).
• Strong troubleshooting for Windows 11 and remote connectivity (VPN).
• Familiarity with PSA and RMM tools.
• Commitment to security compliance and identity verification processes.
• Excellent written and verbal English, with customer-focused telephone manner.
• Ability to write concise, professional technical notes and follow runbooks.

Responsibilities

• Log, categorize, and prioritize tickets in the PSA platform.
• Answer requests via phone, email, and portal with detailed notes.
• Resolve issues within SLAs and document handovers.
• Escalate complex issues to Level 2 with clear diagnostic logs.
• Onboard and offboard users per documented runbooks.
• Manage Microsoft 365 licenses, mailboxes, and groups efficiently.
• Troubleshoot Outlook, Teams, SharePoint, and OneDrive issues.
• Verify identity and manage MFA according to procedures.
• Support Windows 11 desktops, peripherals, VPN, printers, and mapped drives.
• Provide remote desktop support and monitor endpoints with RMM tools.
• Check device enrolment and security compliance; escalate issues as needed.

Skills

Level 1 Support

MSP Experience

English Communication

Security Compliance

Customer-focused

Education

Bachelor's Degree in IT / CS

Tools

ConnectWise

Autotask

HaloPSA

RMM Tools

Windows 11

Job description

Your Outdesk Solutions Corp seeks a detail-oriented Service Desk Technician – Level 1 (Microsoft 365 & Desktop) to deliver high-quality remote technical support from our Legazpi City, Albay office. You will handle end-user software/hardware issues, log tickets, manage access, and escalate where needed, ensuring security compliance and timely resolution.

Responsibilities include onboarding/offboarding, 365 administration, and remote support across Windows 11, Outlook, Teams, SharePoint, and