Remote Service Desk Analyst — US-Central Hours

Satellite Office; Pasig; On-site; PHP 40,000 - 60,000; Full time

Job summary

Satellite Office is seeking a Service Desk Analyst to provide remote IT support. This role serves as the initial contact for IT support, focusing on resolving common issues and maintaining efficient ticket documentation. You will work U.S. Central Time hours and support users with technologies like Microsoft 365.

The ideal candidate has 2+ years of experience in an IT support role, strong English communication skills, and a customer service orientation. Apply now to join a dedicated IT team.

Qualifications

• 2+ years of experience in IT support or service desk role.
• Strong written and verbal English communication skills.
• Ability to work U.S. Central Time hours.

Responsibilities

• Serve as the first point of contact for IT support.
• Log and prioritize incidents and service requests.
• Resolve common Tier 1 support issues.

Skills

Customer service orientation

English communication

IT support experience

Ticketing platform knowledge

Tools

Freshservice

ServiceNow

Jira Service Management

Job description

Satellite Office is seeking a Service Desk Analyst to provide remote IT support. This role serves as the initial contact for IT support, focusing on resolving common issues and maintaining efficient ticket documentation. You will work U.S. Central Time hours and support users with technologies like Microsoft 365.

The ideal candidate has 2+ years of experience in an IT support role, strong English communication skills, and a customer service orientation. Apply now to join a dedicated IT team.