24x7 IT Service Desk & Desktop Support Analyst (Remote/Onsite)

Satellite Office; Pasig; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

Satellite Office is looking for a Service Desk/Desktop Support Analyst to provide 24x7 IT support for onsite and remote users. This role combines Service Desk operations and on-site Desktop Support, assisting both office-based and work-from-home employees in a dynamic BPO setting. Candidates should possess a degree in IT or Computer Science and 2-4 years of relevant experience, ideally within a BPO or enterprise context. Strong troubleshooting skills in Windows 10/11 and Microsoft 365 are required.

Qualifications

• 2–4 years IT support experience.
• Experience supporting BPO or enterprise users preferred.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Provide remote troubleshooting for Work-From-Home users.
• Support onboarding and offboarding processes.

Skills

Windows 10 / Windows 11 troubleshooting

Microsoft 365

VPN troubleshooting

Endpoint management

Autotask ITSM

Remote support tools

Microsoft security policies

Education

Bachelor’s Degree in IT or Computer Science

Tools

Microsoft 365

Autotask ITSM

Job description

Satellite Office is looking for a Service Desk/Desktop Support Analyst to provide 24x7 IT support for onsite and remote users. This role combines Service Desk operations and on-site Desktop Support, assisting both office-based and work-from-home employees in a dynamic BPO setting. Candidates should possess a degree in IT or Computer Science and 2-4 years of relevant experience, ideally within a BPO or enterprise context. Strong troubleshooting skills in Windows 10/11 and Microsoft 365 are required.