Remote Senior IT Support Engineer

Y-Axis; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Maternity leave

Civil Partnership leave

Family care leave

Recharge days

Study leaves

Job summary

Temenos, a leading global banking software provider, seeks a Senior IT Support specialist to deliver high-quality internal IT services. You will manage end-user devices, folders and access controls, and coordinate with IT teams to resolve complex incidents.

Ideal candidates have 7–10 years of IT support experience, strong Windows/Office 365 expertise, ITIL familiarity, and a customer-focused mindset. The role supports a remote, international workforce with a robust incident-management process.

Qualifications

• 7–10 years of IT support, service desk, or technical support experience.
• Diploma or degree in Information Technology or related field is an advantage.
• Strong knowledge of Windows OS and Office 365 administration.

Responsibilities

• Provide second-line and senior-level IT support to internal users.
• Troubleshoot and resolve complex hardware, software, and access issues.
• Mentor junior IT support staff when required.
• Maintain IT asset inventory and support device lifecycle management.
• Improve IT support documentation and knowledge base articles.

Skills

Microsoft Windows

Microsoft Office 365

Active Directory

Networking

IT Ticketing Systems

Hardware Troubleshooting

Service Management

User Access Management

ITIL

Technical Support

Analytical Skills

Problem Solving

Communication Skills

Customer Focus

Asset Management

Device Lifecycle Management

Education

Diploma or degree in Information Technology or related field

Job description

Temenos, a leading global banking software provider, seeks a Senior IT Support specialist to deliver high-quality internal IT services. You will manage end-user devices, folders and access controls, and coordinate with IT teams to resolve complex incidents.

Ideal candidates have 7–10 years of IT support experience, strong Windows/Office 365 expertise, ITIL familiarity, and a customer-focused mindset. The role supports a remote, international workforce with a robust incident-management process.