Remote SaaS Support Specialist for AI Platform

Pixoate

Hinoba-an

On-site

PHP 398,000 - 663,000

Full time

14 days+

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Job summary

Pixoate is seeking a customer experience specialist for a fully remote role based in India. You will respond to inquiries via email and live chat, troubleshoot issues, and assist with billing while documenting bugs for the product team.

Ideal candidates have excellent written English, strong communication, and a customer-first mindset. Nice-to-have items include SaaS support experience and basic HTML/CSS knowledge.

Qualifications

Excellent written English and strong communication are essential.
Problem-solving mindset with ability to explain technical concepts clearly.
Attention to detail and good time management are required.
Customer-first attitude and ability to work remotely.

Responsibilities

Respond to customer inquiries via email and live chat.
Troubleshoot product and account issues.
Assist with billing and subscription questions.
Escalate technical issues when needed.
Reproduce and document bugs.
Create and update help-center articles.
Gather customer feedback and share insights with the product team.
Maintain high customer satisfaction.

Skills

Excellent written English

Strong communication

Problem-solving mindset

Explain technical concepts clearly

Attention to detail

Time management

Customer-first attitude

Tools

Help-desk software

Basic HTML/CSS

Technical troubleshooting

AI product familiarity

SaaS support experience

Job description

Ideal candidates have excellent written English, strong communication, and a customer-first mindset. Nice-to-have items include SaaS support experience and basic HTML/CSS knowledge.

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