Remote SaaS Support Specialist

Uberall

Philippines

Remote

PHP 400,000 - 700,000

Full time

2 days ago

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Job summary

Uberall is seeking a Customer Support Advisor to help clients navigate our Location Marketing Cloud, address technical questions, and ensure a high-quality customer experience. You will partner with the Customer Success team and other Technical Support groups to deliver solutions, troubleshoot issues, and maintain strong cross-functional relationships.

The role emphasizes independent work from a remote setting, strong English communication skills, and a service-oriented mindset with a focus on

Qualifications

Experience in Customer or Technical Support, preferably in a B2B SaaS environment.
Excellent written and spoken English.
Able to work independently and comfortable working remotely.
Motivated by finding great solutions for customers, with a truly service-oriented approach.
Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized.
Experience with ticketing and CRM systems (e.g. Jira, Salesforce).
Good level working with Excel or Google Sheets.
Experience working in an international team.
Open to new ideas and approaches.
Access to a strong and reliable internet connection at home.
Some completed college education.
Eligible to work in the Republic of the Philippines.

Responsibilities

Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction.
Escalate bugs through the right internal channels (e.g. Jira) and teams.
Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation.