Customer Support Advisor

Uberall; Philippines; A distancia; PHP 400.000 - 700.000; Jornada completa

Descripción de la vacante

Uberall is seeking a Customer Support Advisor to help clients navigate our Location Marketing Cloud, address technical questions, and ensure a high-quality customer experience. You will partner with the Customer Success team and other Technical Support groups to deliver solutions, troubleshoot issues, and maintain strong cross-functional relationships.

The role emphasizes independent work from a remote setting, strong English communication skills, and a service-oriented mindset with a focus on

Formación

• Experience in Customer or Technical Support, preferably in a B2B SaaS environment.
• Excellent written and spoken English.
• Able to work independently and comfortable working remotely.
• Motivated by finding great solutions for customers, with a truly service-oriented approach.
• Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized.
• Experience with ticketing and CRM systems (e.g. Jira, Salesforce).
• Good level working with Excel or Google Sheets.
• Experience working in an international team.
• Open to new ideas and approaches.
• Access to a strong and reliable internet connection at home.
• Some completed college education.
• Eligible to work in the Republic of the Philippines.

Responsabilidades

• Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction.
• Escalate bugs through the right internal channels (e.g. Jira) and teams.
• Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation.

Conocimientos

Service mindset

English proficiency

Remote work capable

Prioritization

Troubleshooting

Adaptability

Research skills

International teamwork

College education awareness

Educación

Some college education

Herramientas

Jira

Salesforce

Postman

Excel/Sheets

Descripción del empleo

About the Role

We are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat!

You will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.

Your Responsibilities

• Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction

• Escalate bugs through the right internal channels (e.g. Jira) and teams

• Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation

Your Profile

• Experience in Customer or Technical Support, preferably in a B2B SaaS environment

• Excellent written and spoken English

• Able to work independently and comfortable working remotely

• Motivated by finding great solutions for customers, with a truly service-oriented approach

• Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized

• Ideally, experience with ticketing and CRM systems (e.g. Jira, Salesforce)

• Good level working with Excel or Google Sheets

• Experience working in an international team

• Open to new ideas and approaches

• Comfortable researching new issues

• Access to a strong and reliable internet connection at home

• Some completed college education

• Eligible to work in the Republic of the Philippines

Bonus Points

• Basic MySQL skills, including writing and updating queries

• Understanding of HTML, CSS, and JavaScript, and able to troubleshoot browser errors

• Previous experience with APIs, including working in Postman

• Basic understanding of location management on networks such as Google and Facebook