Remote SaaS Platform Support & Onboarding

Atlasccm; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

Atlasccm is seeking an experienced IT support specialist to provide remote-first support for the AYATA platform. The role focuses on user access, basic troubleshooting, onboarding, and coordinating with product teams for issue resolution.

You will support international construction and capital projects from a remote work setup. Ideal candidates have 3+ years in IT support or SaaS customer success, strong communication skills, and familiarity with SharePoint and modern ticketing tools.

Qualifications

• 3+ years in IT support, application support, SaaS customer success, or product support.
• Comfort with web-based platforms and modern project tooling.
• Strong service mindset and ability to explain workflows clearly.

Responsibilities

• Support AYATA users with login, access, navigation, workflow, and reporting questions.
• Maintain issue logs, support tickets, user feedback, recurring issue lists, and resolution records.
• Coordinate technical issues with AYATA product and development support.
• Support user onboarding, basic training sessions, and platform walkthroughs.
• Track platform-related deadlines, releases, and known issues.
• Help keep AYATA workflows reliable and well-understood.

Skills

IT support

SaaS customer success

Clear communication

Onboarding & training

Workflow explanation

Tools

SharePoint

Ticketing systems

Job description

Atlasccm is seeking an experienced IT support specialist to provide remote-first support for the AYATA platform. The role focuses on user access, basic troubleshooting, onboarding, and coordinating with product teams for issue resolution.

You will support international construction and capital projects from a remote work setup. Ideal candidates have 3+ years in IT support or SaaS customer success, strong communication skills, and familiarity with SharePoint and modern ticketing tools.