SaaS Customer Support Specialist

Atlas - the Recruitment Platform; Philippines; Remote; PHP 350,000 - 520,000; Full time

Job summary

Atlas - the Recruitment Platform is seeking a Customer Support Specialist to ensure customers get the best experience from the platform. You’ll be the first point of contact, helping users solve problems, understand the product, and gain more value from Atlas.

This role is built for proactive support, collaboration with Product and Engineering, and a fast-growth startup mindset. You’ll engage customers, resolve issues, and contribute to ongoing improvement in a globally distributed team.

Qualifications

• 3+ years of customer support experience for SaaS/B2B software or similar.
• Near fluency in English and clear written communication.
• Thrives in fast-growth startup environments and adapts quickly.
• Self-directed learner; comfortable using AI tools to enhance output.
• Familiarity with Intercom or Loom is a plus.

Responsibilities

• Handle day-to-day customer questions and issues via our service desk stack (Intercom).
• Proactively share tips and best practices to help customers derive more value from Atlas.
• Join video calls when needed to resolve complex issues.
• Capture product feedback and reproduce steps for bug reporting with the engineering team.
• Emphasize urgency and deliver fast, high-quality responses.

Skills

Customer support experience

English fluency

Startup mindset

GPT tools usage

Tools

Intercom

Loom

Job description

Atlas - the Recruitment Platform is seeking a Customer Support Specialist to ensure customers get the best experience from the platform. You’ll be the first point of contact, helping users solve problems, understand the product, and gain more value from Atlas.

This role is built for proactive support, collaboration with Product and Engineering, and a fast-growth startup mindset. You’ll engage customers, resolve issues, and contribute to ongoing improvement in a globally distributed team.