Remote SaaS Customer Success Manager

Penbrothers International; Makati; Remote; PHP 700,000 - 1,100,000; Full time

Job summary

Penbrothers International is seeking a Customer Success Manager to ensure long-term success and satisfaction for a portfolio of customers after sale. You will demonstrate value, identify expansion opportunities, and drive retention, serving as the primary client contact and guiding cross-functional collaboration.

The role requires strong client-facing skills, proactive problem-solving, and the ability to navigate internal processes.

Qualifications

• Bachelor’s degree required in a relevant field.
• 3–5 years of experience in customer success, account management, or similar SaaS roles.
• Strong client-facing communication and interpersonal skills.

Responsibilities

• Deliver an exceptional, industry-leading customer experience.
• Lead onboarding, business reviews, and engagement activities.
• Provide product education, training, and best practices.
• Identify upsell and cross-sell opportunities and coordinate with internal teams.

Skills

Client-facing communication

Problem solving

Time management

Negotiation

Cross-functional collaboration

Opportunity identification

Education

Bachelor’s Degree

Tools

Salesforce

Gainsight

Zendesk

Confluence

Zoom

GoToMeeting

Job description

Penbrothers International is seeking a Customer Success Manager to ensure long-term success and satisfaction for a portfolio of customers after sale. You will demonstrate value, identify expansion opportunities, and drive retention, serving as the primary client contact and guiding cross-functional collaboration.

The role requires strong client-facing skills, proactive problem-solving, and the ability to navigate internal processes.