Customer Success & Onboarding Pro (Video Tutorials)

Penbrothers International; Mandaluyong; On-site; PHP 480,000 - 600,000; Full time

Job summary

Penbrothers is seeking a proactive Customer Success and Onboarding Specialist to enhance our client's knowledge base, create instructional videos, and lead onboarding efforts. You will simplify complex software concepts for customers and gradually take on more client-facing responsibilities, including platform training and handling support inquiries.

Ideal candidates have 3+ years in software onboarding or customer success, strong communication skills, and experience creating training materials.

Qualifications

• 3+ years in software onboarding, implementation, training, or customer success.
• Ability to translate complex software workflows into clear instructions.
• Excellent written and verbal communication for technical and nontechnical users.
• Experience creating training materials or instructional videos.

Responsibilities

• Develop and maintain customer-facing knowledge base content, including guides and videos.
• Convert existing help content into engaging video tutorials.
• Produce materials with consistent formatting and voice-over.
• Explain platform features and workflows to users.
• Support onboarding and platform training as the client base grows.
• Respond to inquiries and guide users through ticket creation and dispatch workflows.
• Communicate new features and product updates to encourage adoption.
• Collaborate with the internal team to address feedback and feature requests.

Skills

Software onboarding

Customer training

Video tutorials

Job description

Penbrothers is seeking a proactive Customer Success and Onboarding Specialist to enhance our client's knowledge base, create instructional videos, and lead onboarding efforts. You will simplify complex software concepts for customers and gradually take on more client-facing responsibilities, including platform training and handling support inquiries.

Ideal candidates have 3+ years in software onboarding or customer success, strong communication skills, and experience creating training materials.