Remote SaaS Customer Success Manager

Penbrothers International; Makati; Remote; PHP 900,000 - 1,100,000; Full time

Job summary

Penbrothers is seeking a Customer Success Manager, Digital to engage existing customers, drive product adoption, and strengthen engagement using a consultative, customer‑first approach.

You will manage the engagement from initial outreach to meetings, coordinate with product, support, and sales teams, and document outcomes in Salesforce and Gainsight; 3–5 years SaaS CS experience and excellent English are required.

Qualifications

• Bachelor's degree required.
• 3–5 years SaaS Customer Success or related role.
• Outboud calls and customer meetings experience.
• English communication and virtual facilitation skills.

Responsibilities

• Proactively engage existing customers to drive adoption.
• Identify needs, address challenges, and coordinate with internal teams.
• Educate customers on features and programs and lead adoption check-ins.
• Document outcomes and manage follow-ups in Salesforce and Gainsight.
• Identify expansion opportunities and share insights with Sales.

Skills

Outbound calling

Customer discovery

English communication

Stakeholder engagement

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Confluence

Job description

Penbrothers is seeking a Customer Success Manager, Digital to engage existing customers, drive product adoption, and strengthen engagement using a consultative, customer‑first approach.

You will manage the engagement from initial outreach to meetings, coordinate with product, support, and sales teams, and document outcomes in Salesforce and Gainsight; 3–5 years SaaS CS experience and excellent English are required.