Remote Retention & Collections Team Leader

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Job summary

Acquire Intelligence Philippines Inc. is seeking a Team Leader to manage a team of retention and collections specialists in a dynamic call center environment. You will coach performance, drive renewals, reduce churn, and implement effective collections strategies while upholding corporate ethics and values.

The role emphasizes leadership, Talent development, and ensuring smooth operation of the team in line with client expectations and company goals.

Qualifications

• Experience in collections and retention field.
• Proven track record as a call center team leader.
• Experience driving customer satisfaction, retention techniques, dispute resolution and collections strategies.

Responsibilities

• Lead a team of customer retention and collections specialists.
• Coach, mentor and manage performance against KPIs like renewals, churn reduction and collection rates.
• Inspire and motivate people; develop talents and operate the business.
• Manage performance and provide regular feedback to agents and team leaders.
• Attend internal and client meetings and participate as necessary.

Skills

Collections & retention experience

Team Leader in call center

Customer satisfaction strategies

Job description

Acquire Intelligence Philippines Inc. is seeking a Team Leader to manage a team of retention and collections specialists in a dynamic call center environment. You will coach performance, drive renewals, reduce churn, and implement effective collections strategies while upholding corporate ethics and values.

The role emphasizes leadership, Talent development, and ensuring smooth operation of the team in line with client expectations and company goals.