Retention & Collections Team Lead: Inspire Performance

Acquire Intelligence; Pasig; On-site; PHP 357,000 - 580,000; Full time

Job summary

Acquire Intelligence is seeking a Team Leader to manage a group of customer retention and collections professionals in a fast-paced call center environment. The role focuses on coaching, performance management, and driving renewals while reducing churn.

The ideal candidate will lead by example, foster collaboration, and align team efforts with company values to deliver exceptional service for global clients.

Qualifications

• Experience in collections and retention
• Proven experience as a team leader in a call center
• Experience driving customer satisfaction and retention strategies
• Knowledge of dispute resolution and collections processes
• Ability to model company values and ethics
• Ability to build and sustain a highly motivated team
• Strong planning, organizing and execution skills
• Excellent problem solving and decision making with clear communication

Responsibilities

• Lead a team of customer retention and collections specialists
• Coach, mentor and manage performance against KPIs (renewals, churn reduction, collection rates)
• Inspire and motivate the team
• Develop talents and career progression for team members
• Operate the business in line with company mission and values
• Manage performance and payroll-related processes with stakeholders

Skills

Collections experience

Team leadership

Customer satisfaction

Dispute resolution

KPIs management

Coaching & mentoring

Communication skills

Motivation & engagement

Job description

Acquire Intelligence is seeking a Team Leader to manage a group of customer retention and collections professionals in a fast-paced call center environment. The role focuses on coaching, performance management, and driving renewals while reducing churn.

The ideal candidate will lead by example, foster collaboration, and align team efforts with company values to deliver exceptional service for global clients.