Operations Leader - Collections & Process Excellence

Premier LLC; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

Premier LLC in the Philippines seeks a Supervisor to lead a team of collection agents, ensuring performance targets and compliance with policies. Responsibilities include training and guidance, handling escalations, and monitoring team effectiveness.

The ideal candidate will have 2-5 years of customer service experience, 1-2 years in a leadership role, and strong communication skills. A Bachelor’s Degree is preferred. Join us to exceed customer expectations and foster a positive leadership environment.

Qualifications

• 2-5 years of customer service/sales experience in BPO.
• 1-2 years of experience in a leadership role.
• Excellent written and verbal communication skills.

Responsibilities

• Manage daily operations of a team of collection agents.
• Ensure compliance with company policies and legal requirements.
• Handle escalated or complex cases that regular agents cannot resolve.

Skills

Customer service/sales experience

Leadership experience

Excellent communication skills

Adaptability to a fast-paced environment

Education

Bachelor’s Degree

Job description

Premier LLC in the Philippines seeks a Supervisor to lead a team of collection agents, ensuring performance targets and compliance with policies. Responsibilities include training and guidance, handling escalations, and monitoring team effectiveness.

The ideal candidate will have 2-5 years of customer service experience, 1-2 years in a leadership role, and strong communication skills. A Bachelor’s Degree is preferred. Join us to exceed customer expectations and foster a positive leadership environment.