Remote Retention & Collections Team Leader

Acquire.AI

Pasig

On-site

PHP 446,000 - 781,000

Full time

7 days ago

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Job summary

Acquire Intelligence is an award-winning global outsourcer delivering contact center and back-office services for international clients. We’re seeking a results-driven Team Leader to lead a customer retention and collections team in the Philippines, driving renewals, reducing churn, and delivering top-tier service across campaigns.

You will coach and develop agents, monitor KPIs, and collaborate with cross-functional partners to maintain performance, quality, and client satisfaction while

Qualifications

Experience in collections and retention.
Professional experience as a Team Leader in a call center environment.
Experience driving customer satisfaction and retention techniques.
Experience with dispute resolution and collections strategies.
Demonstrated business ethics and alignment with core values.
Ability to build and sustain a highly motivated team.
Strong planning, organizing and executing skills.
Decision making and problem solving能力.
Effective communication across stakeholders.

Responsibilities

Lead a team of customer retention specialists and collections specialists.
Coach, mentor and manage performance against KPIs like renewals, churn reduction and collection rates.
Inspire and motivate people; develop talents.
Operate the business and manage performance.

Skills

Collections & retention

Team leadership

Call center experience

Customer satisfaction

Retention techniques

Dispute resolution

Collections strategies

Business ethics

Effective communication

Job description

You will coach and develop agents, monitor KPIs, and collaborate with cross-functional partners to maintain performance, quality, and client satisfaction while

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