Remote Reservations & Corporate Sales Specialist

D2B; Metro Manila; Remote; PHP 2,185,000 - 3,059,000; Full time

Job summary

H on Mitchell's is seeking an experienced Reservations & Corporate Sales Coordinator to support both reservations and proactive corporate accommodation development. This role is not purely administrative and requires confident handling of guest inquiries alongside proactive outreach to corporate clients.

The successful candidate will manage inquiries via phone and email, promote long-stay options, and drive conversions while maintaining accurate records.

Qualifications

• Hands-on hotel reservations experience or front office background.
• Experience using a hotel PMS for reservations management.
• Proven ability to handle inbound enquiries by phone and email.
• Experience with outbound calls and sales follow-up.
• Excellent written and spoken English.
• Ability to engage professionally with corporate customers and decision-makers.
• Detail-oriented with rates, dates and guest information.
• Proactive in following up enquiries and opportunities.
• Ability to work remotely while remaining accountable to onsite team.

Responsibilities

• Handle inbound reservation enquiries via phone and email.
• Assist guests with questions regarding room options, availability, rates and hotel information.
• Enter, amend and maintain reservations in the hotel's PMS.
• Assist with short stays, long-term accommodation and corporate bookings.
• Follow up booking enquiries to maximise conversion.
• Maintain accurate guest, booking and reservation information.
• Provide professional and timely communication throughout the booking process.
• Make proactive outbound calls to prospective corporate customers from provided contact lists.
• Follow up companies and business travellers by phone and email.
• Promote corporate and long-stay accommodation options to suitable businesses.
• Follow up corporate enquiries and convert opportunities into bookings.
• Re-engage previous or existing contacts where appropriate.
• Maintain records of sales conversations, opportunities and follow-up activity.
• Ensure prospective customers are followed up consistently.
• Support management with general sales administration and reporting.
• Build professional relationships with corporate contacts, repeat guests and accommodation partners.
• Understand customer accommodation requirements and identify appropriate options.
• Provide clear and timely written follow-up after calls.
• Deliver a professional guest experience reflecting service standards.

Skills

Hotel reservations experience

PMS system

Phone handling reservations

Outbound calls

English proficiency

Corporate communications

Attention to detail (rates/dates)

Remote work capability

Tools

PMS (Property Management System)

Job description

H on Mitchell's is seeking an experienced Reservations & Corporate Sales Coordinator to support both reservations and proactive corporate accommodation development. This role is not purely administrative and requires confident handling of guest inquiries alongside proactive outreach to corporate clients.

The successful candidate will manage inquiries via phone and email, promote long-stay options, and drive conversions while maintaining accurate records.