Remote Corporate Reservations & Sales Specialist

D2B; Manila; Remote; PHP 2,622,000 - 3,278,000; Full time

Job summary

D2B is seeking an experienced Reservations & Corporate Sales Coordinator to support both reservations and proactive development of accommodation business for our Darwin property. This role blends guest enquiries management with a strategic sales mindset.

You will handle inbound reservations by phone and email, enter data in the PMS, follow up enquiries to maximise conversions, and engage corporate clients via outbound calls to promote long‑stay options and corporate rates.

Qualifications

• Previous hands-on experience in hotel reservations, front office, accommodation sales or a similar hotel environment.
• Experience entering and managing reservations through a hotel PMS.
• Confidence handling reservation enquiries and guest questions over the phone.
• Demonstrated experience with outbound calls, sales follow-up, account management or proactive customer engagement.
• Strong spoken and written English.
• The ability to work independently in a remote environment while remaining accountable to the on-site management team.

Responsibilities

• Handle inbound reservation enquiries via phone and email.
• Assist guests with questions regarding room and apartment options, availability, rates and general hotel information.
• Accurately enter, amend and maintain reservations within the hotel's property management system.
• Assist with enquiries relating to short stays, long-term accommodation and corporate bookings.
• Follow up booking enquiries to maximise conversion.
• Maintain accurate guest, booking and reservation information.
• Provide professional and responsive communication throughout the booking process.
• Make proactive outbound calls to prospective corporate customers from provided contact lists.
• Follow up companies, business travellers and other potential accommodation partners by phone and email.
• Promote H on Mitchell's corporate and long-stay accommodation options to suitable businesses.
• Follow up corporate accommodation enquiries and assist in converting opportunities into bookings.
• Re-engage previous or existing contacts where appropriate.
• Maintain accurate records of sales conversations, opportunities and follow-up activity.
• Ensure prospective customers are followed up consistently rather than allowing opportunities to go cold.
• Support management with general sales administration and reporting.
• Build professional relationships with corporate contacts, repeat guests and accommodation partners.
• Understand customer accommodation requirements and identify the most appropriate room, apartment or long-stay option.
• Provide clear and timely written follow-up after phone conversations.
• Deliver a professional guest experience that reflects H on Mitchell's service standards.

Job description

D2B is seeking an experienced Reservations & Corporate Sales Coordinator to support both reservations and proactive development of accommodation business for our Darwin property. This role blends guest enquiries management with a strategic sales mindset.

You will handle inbound reservations by phone and email, enter data in the PMS, follow up enquiries to maximise conversions, and engage corporate clients via outbound calls to promote long‑stay options and corporate rates.