Remote Quality Manager, Transaction Monitoring

Concentrix Philippines; Quezon City; A distancia; PHP 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Concentrix Philippines is seeking a Quality Manager to lead Transaction Monitoring for clients across programs and sites. The Manager I, Quality supervises all Quality staff assigned to the portfolio, ensuring accuracy of evaluations, analysis and performance, and guiding development of team members.

You will oversee audits, maintain metrics, and collaborate with stakeholders to drive process improvements while maintaining strong working relationships with internal and external partners.

Responsabilidades

• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Descripción del empleo

Concentrix Philippines is seeking a Quality Manager to lead Transaction Monitoring for clients across programs and sites. The Manager I, Quality supervises all Quality staff assigned to the portfolio, ensuring accuracy of evaluations, analysis and performance, and guiding development of team members.

You will oversee audits, maintain metrics, and collaborate with stakeholders to drive process improvements while maintaining strong working relationships with internal and external partners.