Healthcare Quality Manager - Lead & Develop Teams

Concentrix; Cebu City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Concentrix Cebu City is seeking a Manager, Quality to oversee Transaction Monitoring across multiple programs and sites. You will supervise Quality staff, ensure accuracy of evaluations, and drive continuous improvement.

The ideal candidate holds a Bachelor's degree in a related field with 6–12 months of Quality Lead experience, strong analytical skills, and healthcare program background, plus advanced Microsoft Office proficiency and a focus on coaching the team towards excellence.

Qualifications

• Bachelor's degree in a related field is required or preferred.
• At least 6–12 months experience as a Quality Lead.
• Strong analytical, comprehension, and interpretation abilities.
• Solid understanding of business operations and the healthcare domain.
• Ability to mentor and coach a team to achieve results.
• Proven leadership in prioritizing projects in a fast-paced environment.
• Advanced Microsoft Office skills and business acumen.

Responsibilities

• Oversee and supervise Quality staff across assigned programs.
• Ensure accuracy of evaluations, analyses, and performance.
• Develop and coach team members to improve capabilities.
• Lead team in organizing priorities in a fast-paced setting.

Skills

Team leadership

Quality monitoring

Data analysis

Mentoring/coaching

Microsoft Office

Healthcare programs experience

Customer service mindset

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Concentrix Cebu City is seeking a Manager, Quality to oversee Transaction Monitoring across multiple programs and sites. You will supervise Quality staff, ensure accuracy of evaluations, and drive continuous improvement.

The ideal candidate holds a Bachelor's degree in a related field with 6–12 months of Quality Lead experience, strong analytical skills, and healthcare program background, plus advanced Microsoft Office proficiency and a focus on coaching the team towards excellence.