Quality Manager

CNX; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Concentrix Cebu is seeking a Quality Manager to oversee Transaction Monitoring across programs and sites. You will supervise Quality staff, ensure evaluation accuracy, and drive performance and development of your team.

Key duties include building a trained department, leading Train-the-Trainer sessions, conducting quarterly reviews, and coordinating with Quality Supervisors and Operations for consistency. The role demands strong communication, MS Office proficiency, mentoring ability, and the

Qualifications

• Bachelor’s degree in related field from a four-year college or university.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s) and Operations.

Skills

Strong communication

Team leadership

Time management

Mentoring & coaching

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Job Title:

Quality Manager

Job Description

The Manager I, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

Essential Functions/Core Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

• Bachelor’s Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule
• Occasional travel

Career Framework Role

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Cebu - The Mactan Newtown - 3rd Flr

Language Requirements:

Time Type:

Full time