Quality & Training Manager - Lead Teams & Programs

CNX; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Concentrix Cebu is seeking a Quality Manager to oversee Transaction Monitoring across programs and sites. You will supervise Quality staff, ensure evaluation accuracy, and drive performance and development of your team.

Key duties include building a trained department, leading Train-the-Trainer sessions, conducting quarterly reviews, and coordinating with Quality Supervisors and Operations for consistency. The role demands strong communication, MS Office proficiency, mentoring ability, and the

Qualifications

• Bachelor’s degree in related field from a four-year college or university.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s) and Operations.

Skills

Strong communication

Team leadership

Time management

Mentoring & coaching

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Concentrix Cebu is seeking a Quality Manager to oversee Transaction Monitoring across programs and sites. You will supervise Quality staff, ensure evaluation accuracy, and drive performance and development of your team.

Key duties include building a trained department, leading Train-the-Trainer sessions, conducting quarterly reviews, and coordinating with Quality Supervisors and Operations for consistency. The role demands strong communication, MS Office proficiency, mentoring ability, and the