Remote Quality Analyst - Lead Gen QA

Bemagentiq; Philippines; Remote; PHP 335,000 - 670,000; Full time

Job summary

magentIQ is seeking a Quality Analyst to monitor and assess lead generation activities for UK-wide and global campaigns. This remote, Philippines-based role focuses on ensuring agents follow campaign requirements, scripts, and quality standards across calls and leads.

The ideal candidate will review calls, evaluate lead quality, and provide structured feedback to improve agent performance and overall lead quality in a distributed team environment.

Qualifications

• 2+ years in Quality Assurance or similar role within BPO/lead generation environments.
• Reviewing recorded calls and evaluating agent performance against quality standards.
• Strong understanding of lead generation and outbound campaigns.
• Experience with QA scorecards and performance metrics.

Responsibilities

• Monitor outbound calls and lead interactions against quality standards.
• Audit lead quality against defined qualification criteria and campaign requirements.
• Perform regular QA checks to identify errors and improvement opportunities.
• Score agent performance using QA scorecards and provide actionable feedback.
• Identify trends and gaps, and help develop corrective actions with Ops teams.
• Provide coaching feedback based on call reviews and lead audits.
• Validate lead information for accuracy and completeness.
• Ensure adherence to scripts, data-handling policies, and campaign guidelines.
• Prepare QA reports highlighting scores, issues, and recommended actions.
• Collaborate with Operations and stakeholders to improve lead quality and campaign performance.

Skills

Quality Assurance

Outbound calls

Data analysis

English communication

Independent work

Tools

CRM systems

Dialers

Call recording platforms

Lead management tools

Job description

magentIQ is seeking a Quality Analyst to monitor and assess lead generation activities for UK-wide and global campaigns. This remote, Philippines-based role focuses on ensuring agents follow campaign requirements, scripts, and quality standards across calls and leads.

The ideal candidate will review calls, evaluate lead quality, and provide structured feedback to improve agent performance and overall lead quality in a distributed team environment.