QA Team Lead — Remote-Eligible with Flexible Schedule

Everise Philippines Ltd.; Bonifacio; On-site; PHP 420,000 - 700,000; Full time

Job summary

Everise Philippines Ltd. is seeking a Team Leader - Quality Assurance (NE) to supervise a QA team and drive program quality, aligning with client standards. The role emphasizes leadership, process improvement, and collaboration with Training and Operations to elevate CSRs.

The ideal candidate has 3-5 years in QA within a call center, strong MS Office skills, and excellent communication; independent work style and flexibility are valued in a dynamic global contact center environment.

Qualifications

• 3-5 years QA experience in a call center environment.
• High school diploma or equivalent required - some college preferred.
• Proficiency in MS Office applications: Word, PowerPoint and Excel.
• Excellent oral and written communication, detail-oriented.
• Strong analytical skills and interpersonal abilities.
• Ability to work independently and meet deadlines.

Responsibilities

• Implement the Program’s Quality Plan and monitor QA activities.
• Collaborate with Training, Operations and client to ensure quality.
• Develop strategies to improve CSR skills and compliance.
• Monitor progress and recommend performance actions as needed.
• Lead QA team meetings and stay updated on program changes.
• Provide guidance to new hires and more experienced staff.
• Contribute to training needs analysis and quality trends.

Skills

QA experience

Call center

MS Office

Communication

Analytical skills

Independent worker

Flexible schedule

Education

High school diploma

Some college

Tools

MS Word

PowerPoint

Excel

Job description

Everise Philippines Ltd. is seeking a Team Leader - Quality Assurance (NE) to supervise a QA team and drive program quality, aligning with client standards. The role emphasizes leadership, process improvement, and collaboration with Training and Operations to elevate CSRs.

The ideal candidate has 3-5 years in QA within a call center, strong MS Office skills, and excellent communication; independent work style and flexibility are valued in a dynamic global contact center environment.