Remote Sales Quality Analyst: Call QA & Lead Review

D2B; Philippines; Remote; PHP 427,000 - 511,000; Full time

Job summary

D2B is seeking a Sales Quality Analyst to review outbound sales calls, verify lead qualification, and ensure CRM accuracy. This role focuses on quality control of calls and lead data before passing to the UK sales team, with strong emphasis on detailed feedback and adherence to QA checklists.

The position supports 100% remote work under an Independent Contractor Agreement, requiring excellent English comprehension and meticulous documentation skills for a high-volume call environment.

Qualifications

• Experience in Quality Assurance, Quality Analysis, Call Monitoring, Outbound Sales, Appointment Setting, or Contact Center Operations.
• Strong English comprehension, particularly when reviewing recorded UK customer conversations.
• Excellent written English and the ability to clearly document findings.
• Highly organized with strong analytical and listening skills.

Responsibilities

• Review recorded outbound sales and appointment-setting calls.
• Assess calls and leads against established QA standards.
• Verify customer qualification and accuracy of CRM data.
• Check adherence to the prescribed sales and call process.
• Score and categorize calls based on QA results.
• Provide clear written feedback to management and agents.
• Complete reviews accurately within required timelines.

Skills

Quality Assurance

Call Monitoring

Outbound Sales

Appointment Setting

CRM Systems

English Proficiency

Attention to Detail

Tools

CRM platforms

Spreadsheets

Job description

D2B is seeking a Sales Quality Analyst to review outbound sales calls, verify lead qualification, and ensure CRM accuracy. This role focuses on quality control of calls and lead data before passing to the UK sales team, with strong emphasis on detailed feedback and adherence to QA checklists.

The position supports 100% remote work under an Independent Contractor Agreement, requiring excellent English comprehension and meticulous documentation skills for a high-volume call environment.