Remote QA Specialist — Elevate Customer Experience

Everise; Eastern Manila District; On-site; PHP 200,000 - 260,000; Full time

Job summary

Everise in Manila is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates’ transactions, score monitors, and provide coaching and feedback to improve performance.

You will also participate in calibration sessions, keep training materials updated, and support onboarding with hands-on guidance. The role requires strong communication, attention to detail, and the ability to work independently in a dynamic contact-center

Qualifications

• 1 year of customer service and/or sales experience, preferably in a call center environment
• Proficiency in Microsoft Office applications, especially MS Word and Excel
• Excellent oral and written communication skills
• Detail-oriented and analytical
• Able to work independently and meet deadlines

Responsibilities

• Monitor/audit each assigned associate to ensure quality standards
• Collaborate with supervisors to ensure all associates meet quality standards
• Provide training to new hires and experienced associates as needed
• Attend client/internal calibration sessions and contribute to them
• Keep training manuals and memos updated and participate in take‑calls on engagements

Skills

Communication skills

Analytical skills

Detail oriented

MS Word & Excel

Independent worker

Flexible schedule

Education

High school diploma or equivalent

Tools

MS Office

Job description

Everise in Manila is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates’ transactions, score monitors, and provide coaching and feedback to improve performance.

You will also participate in calibration sessions, keep training materials updated, and support onboarding with hands-on guidance. The role requires strong communication, attention to detail, and the ability to work independently in a dynamic contact-center