Quality Assurance Specialist: Coaching & Call QA

Everise; Bacoor; Sur place; PHP 240 000 - 400 000; Plein temps

Résumé du poste

Everise seeks a Specialist - Quality Assurance to ensure calls meet client and company quality guidelines. You will monitor associates, score monitors, and provide coaching to improve performance in a dynamic call center setting.

The role requires at least 1 year in customer service or sales, strong communication, and proficiency with MS Word and Excel. A flexible schedule and dependable attendance are important in this position.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible Schedule.
• Dependability regarding completion of assignments and attendance.

Responsabilités

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Description du poste

Everise seeks a Specialist - Quality Assurance to ensure calls meet client and company quality guidelines. You will monitor associates, score monitors, and provide coaching to improve performance in a dynamic call center setting.

The role requires at least 1 year in customer service or sales, strong communication, and proficiency with MS Word and Excel. A flexible schedule and dependable attendance are important in this position.