Remote Quality Assurance Coach & Trainer

Everise Philippines Ltd.; Molino; On-site; PHP 300,000 - 420,000; Full time

Job summary

Everise Philippines Ltd. is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. The role involves monitoring associate transactions, scoring monitors, and providing coaching to improve performance across global projects.

The position requires 1 year of customer service experience, strong MS Word/Excel skills, and excellent communication. A flexible schedule and dependable attendance are essential for success in this role.

Qualifications

• At least 1 year of customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent; some college preferred.
• Proficiency in Microsoft Office applications, especially Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented and analytical.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible schedule.
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors to ensure associates meet quality standards.
• Provide training to both new hires and experienced associates.
• Attend and contribute to internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Skills

MS Word

MS Excel

Excellent communication

Detail-oriented

Analytical skills

Motivational interpersonal skills

Independent working

Flexible schedule

Dependability

Education

High school diploma or equivalent

Some college preferred

Tools

MS Word

MS Excel

Job description

Everise Philippines Ltd. is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. The role involves monitoring associate transactions, scoring monitors, and providing coaching to improve performance across global projects.

The position requires 1 year of customer service experience, strong MS Word/Excel skills, and excellent communication. A flexible schedule and dependable attendance are essential for success in this role.