Quality Assurance Specialist

Everise Philippines Ltd.; Molino; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

Everise Philippines Ltd. is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. The role involves monitoring associate transactions, scoring monitors, and providing coaching to improve performance across global projects.

The position requires 1 year of customer service experience, strong MS Word/Excel skills, and excellent communication. A flexible schedule and dependable attendance are essential for success in this role.

Qualifikationen

• At least 1 year of customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent; some college preferred.
• Proficiency in Microsoft Office applications, especially Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented and analytical.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible schedule.
• Dependability regarding completion of assignments and attendance.

Aufgaben

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors to ensure associates meet quality standards.
• Provide training to both new hires and experienced associates.
• Attend and contribute to internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Kenntnisse

MS Word

MS Excel

Excellent communication

Detail-oriented

Analytical skills

Motivational interpersonal skills

Independent working

Flexible schedule

Dependability

Ausbildung

High school diploma or equivalent

Some college preferred

Tools

MS Word

MS Excel

Jobbeschreibung

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose

The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.

Job Requirements

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment
• High school diploma or equivalent required. Some college preferred
• Proficiency in Microsoft Office applications, especially MS Word and Excel
• Excellent oral and written communication skills
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• Able to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.

At our core, we are a diverse and inclusive group of champions who learn from each other.

We welcome people of different backgrounds, experiences, abilities and perspectives.

We are an equal-opportunity employer and a pleasant and supportive place to work.