Quality Assurance Specialist | Call Center Coach & Auditor

Everise; Molino; On-site; PHP 201,000 - 290,000; Full time

Job summary

Everise in Cavite, Philippines is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates' transactions, score monitors, and provide coaching to improve performance.

The role requires at least 1 year of customer service or sales experience (call center preferred), a high school diploma or equivalent, and strong MS Word/Excel skills, with excellent communication and analytical abilities.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel
• Excellent oral and written communication skills
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• Able to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Skills

Customer service experience

Analytical skills

Excellent communication

Detail-oriented

Interpersonal skills

Independent worker

Flexible schedule

Dependability

Education

High School Diploma or equivalent

Some college preferred

Tools

MS Word

MS Excel

Job description

Everise in Cavite, Philippines is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates' transactions, score monitors, and provide coaching to improve performance.

The role requires at least 1 year of customer service or sales experience (call center preferred), a high school diploma or equivalent, and strong MS Word/Excel skills, with excellent communication and analytical abilities.